Do you guys spam?
Absolutely not! All of the recipients on our lists have opted-in to receiving email advertisements from us.

Are you compliant with the CAN-SPAM law?
Yes. We comply with all the CAN-SPAM laws. We ONLY send emails to people that have subscribed to our lists. We also include a disclaimer, a valid return email, a physical address, and an easy way to unsubscribe.

Where do you get your lists from?
We generate over 150k new leads every day compiled from propriety sources including Pay-per-click, SEO, Co-reg, Newsletters, Publishers, Retailers, Catalogs, Destination Sites, Consumer Survey Data Companies, Online Communities and Trade Publications.

Can you campaign to a list that is submitted by the customer?
Currently, we only market to lists that our company generates and maintains.

How often do you update your lists?
Our lists are updated on a daily basis... new leads in, old leads out.  It's important to state that our system honors ALL unsubscribe's immediately and we are CAN-SPAM compliant.

Do the emails go to the recipients inbox?
Yes, because we're white-listed by all the major ISPs, the emails get delivered
to the users inbox.

What's the "From" Name and Email Address that appear in the emails?
The "From" name is normally the customers company name. And the "From" Email Address is one of our valid white-listed emails that is generated for every new campaign (i.e., offers@white-listed-domain.com). 

How do I track my campaign?
We set up tracking within www.InboxTrack.com

How long after you receive my order will you send out my campaign?
Your campaign will usually start 72 hours after we receive your order.  We process orders and offer email support 24 hours a day, except holidays. 

How long does it take to send out my campaign?
From the day it starts, it takes around 1-3 days to send out an entire campaign. 

Do you send out HTML/Image ads?
Yes, we send both HTML and Text emails.
 

Can I send a test campaign?
Yes, our tests run at a minimum of $1500 per deployment. 

Can you design an HTML/Image ad for me?
Yes, we can design an ad for you for only $500 to $1000, depending on how elaborate it is.  It takes 3-5 days to complete the artwork and get back to you.

Do you accept credit cards?
Yes, we accept all major credit cards after we build an established relationship.

Do you accept checks?
Only from clients that have built a strong relationship with Email Agency.

Do you guarantee signups and/or sales?
No. It's impossible for us (or anyone else) to guarantee that.

What kind of CTR (Click-Thru) can I expect?
CTR will vary SOLEY on YOUR ad message! We've seen ads that over 75% of the people click on. We've also seen ads that generate barely any clicks! So it's really impossible to predict that.  Again, the main factor will be YOUR ad message.
 

Will my hosting be shut down because I use your service?
Absolutely not! You will NEVER lose your hosting account because of us. The reason for this is because we're white-listed by all the major ISPs. If any complaints arise, the ISPs come to US and NOT to you.  And this is something we guarantee.
 

What are your terms and conditions?
You can find our terms and conditions by going to our terms and conditions page.
 

I have more questions... can you answer them?
Yes, if you have any other questions that haven't been answered in this FAQ, please go to our contact us page and we'll be more than glad to help you. 

Contact us now and find out how Email Agency can help you.

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